Delivery and Order policy

almond-heart

Bicycle Delivery

We now offer a local bicycle delivery service so your organic products can be delivered straight to your home! This costs £3.50 and will be delivered to your door at your convenience by our friendly bicycle delivery person. Please select local bicycle delivery option at the checkout and state your address and what time you will be at home for Saturday delivery.

Refunds

We can only offer refunds on the day of purchase and only if the quality of the produce is not satisfactory so please examine your order upon collection. We do not offer refunds or credit for missed collections without prior arrangement or notification.

Missed Collections

If you know you will be unable to make a collection, please contact us in advance to see if we can arrange an alternative collection time or a bicycle delivery. Missed collections are not eligible for refunds and we are unable to hold produce without prior arrangement.

Order cancellations

To cancel an order, you must let us know by the Wednesday preceding the Saturday’s collection. No cancellations can be accepted after this time.

 

Need to contact us?

Send us an email: hello@organicwick.org.uk